Frequently Asked Questions

First, ensure everyone is safe and call 911 if there are injuries. Move to a safe location if possible. Exchange insurance information with the other driver and take photos of the damage and the scene. From there, don't stress. Our shop can handle the insurance process on your behalf. Just bring your vehicle in and we'll take it from there.

It depends on the extent of damage and your deductible. For minor damage under $1,000, paying out of pocket might be more cost-effective to avoid a premium increase. For larger repairs, filing a claim usually makes more sense. We can walk you through both options and help you decide what's right for your situation.

You have the legal right to choose any repair shop you want. Insurance companies may suggest their "preferred" shops, but you are not required to use them. We work with all insurance companies and can help facilitate the claims process.

Repair time varies based on damage severity. Minor dent repairs can be completed in 1-2 days. Moderate collision repairs typically take 3-5 days. Major structural repairs may require 1-2 weeks. We'll provide a detailed timeline when you bring your vehicle in for assessment.

Yes! We work with major rental car companies and can help coordinate a rental vehicle while your car is being repaired. If your insurance covers rental reimbursement, we can help facilitate that process directly.

We use quality aftermarket and vendor-sourced parts from trusted suppliers to ensure reliable repairs at a fair price. All parts are selected to meet or exceed manufacturer specifications. We'll always discuss parts options with you upfront so there are no surprises.

Yes, we stand behind our work with a lifetime warranty on all repairs performed at our shop. This covers both parts and labor for as long as you own the vehicle.

You can get a free estimate by submitting photos through our website, calling us to schedule an in-person assessment, or simply driving in during business hours. Our photo-based estimates are typically provided within 24 hours.

Sometimes additional damage is discovered once we begin repairs and can see behind panels. This is called "supplemental damage." We'll always contact you before proceeding with any additional work and can work with your insurance to adjust the claim.

Yes, we work with all major insurance providers including State Farm, Geico, Progressive, Allstate, USAA, and many more. We handle the paperwork and communicate directly with your insurance adjuster.